What you don’t do is turn into a black hole where follow-up emails are ignored. But when you make a mistake that involves someone else’s money, you fix that mistake as quickly as possible, and you respond to their follow-up emails as quickly as possible. Had they just tried to fix the order immediately or even just checked their system to see that the order had gone through for $150 instead of $50, all of this could have been avoided.Īnyone can make a mistake. That mistake was compounded by a support person who told me to repeat the process. Obviously, the incorrect receipt problem was a mistake. It’s entirely possible now that the refund, assuming it comes, will be on a different billing cycle than the original charges, which is going to make more work for the treasurer to track this down and make sure that it is resolved.Īnyone can make a mistake. In the meantime, I had to write a letter explaining this whole fiasco to the church treasurer (the whole reason that I wanted this in the first place was to use Google Drive, which the church is starting to use and Google doesn’t yet support M1 Macs for Google drive). I have sent several requests for updates. Two weeks have passed and I have heard nothing more. I explained that this was a business expense and that getting it resolved was a high priority for me. Someone from the support staff replied and said the same thing: they would issue a refund and would get me an updated receipt. To be clear: Instead of $100 worth of charges, I had $300 worth of charges on my debit card because a) their system was broken and b) they told me to go through the process a second time. I’ll send you a new receipt and refund the incorrect charge.”
PROGRAMS LIKE EXPANDRIVE LICENSE
He replied with words to the effect of “Our system isn’t generating receipts properly, but you did get a lifetime license (twice). I replied to him telling him about the problem. Then the developer got in touch (via what I assume is an automated system that asked how my experience with “ExpanDrive” was going). Now I had two incorrect licenses and two incorrect charges for $50/each (or so I thought). I went through the exact same steps again and had the exact same result. They asked me to place a second order for the “lifetime” license, and then they would refund the first. I contacted support and reported this issue to them. Upon completion of the sale, the receipt page showed that I had only been charged for a one-year license ($50), even though I was sure that I had selected the “lifetime” license. On March 9th I tried to purchase a “lifetime” license for StrongSync ($150), the new tool for Google Drive which works on M1 Macs (and which allegedly will work with Dropbox “soon”).
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